Refund policy

At KLI Kaili, we want you to love your purchase. If you’re not satisfied, you can return your order under the following conditions:

✅ Eligibility for Return:

• Returns must be requested within 7 days of delivery.
• Products must be unused, unopened, and in their original packaging.
• Returns are only accepted for products that are damaged, defective, or incorrect.
• Items purchased during a sale or promotional offer are not eligible for return.

🚫 Non-Returnable Items:

• Opened or used products.
• Products without original packaging or proof of purchase.
• Gift cards and promotional items.

📩 How to Initiate a Return:

1. Email us at support@klikaili.com with your order number, reason for return, and photos (if applicable).
2. Our team will review your request and respond within 2 business days.
3. If approved, we’ll provide you with a return shipping label.
4. Once we receive the returned item, we’ll process your refund within 7–10 business days to your original payment method.

⚠️ Important Notes:

• Return shipping costs are non-refundable unless the return is due to an error on our part.
• We reserve the right to reject returns that do not meet the above conditions.